Knowing What to Explain and When. Cassens, J. In Gervás, P. & Gupta, K. M., editors, Proceedings of the ECCBR 2004 Workshops, of Technical Report of the Departamento de Sistemas Informáticos y Programación, Universidad Complutense de Madrid, pages 97–104, Madrid, 2004.
Knowing What to Explain and When [pdf]Paper  abstract   bibtex   
We have argued elsewhere that user goals should be taken into account when deciding what kind of explanation of its results a CBR system should give. In this paper, we propose the use of an Activity Theory based methodology for identifying different user goals and expectations towards explanations given by a system supporting a work process.

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