A domain-independent statistical methodology for dialog management in spoken dialog systems. Griol, D., Callejas, Z., López-Cózar, R., & Riccardi, G. Computer Speech and Language, 28(3):743–-768, 2013.
bibtex   
@article{dgriolsc14,
  author = {D. Griol and Z. Callejas and R. L\'opez-C\'ozar and G. Riccardi},
  title = {{A domain-independent statistical methodology for dialog management in spoken dialog systems}},
  journal = {Computer Speech and Language},
  volume =  {28},
  number ={3},
  pages = {743---768},
  year = {2013},
}

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