Experience Management with Knowledge Sharing Agents. Minor, M. & Wernicke, M. In McGrath, F. & Remenyi, D., editors, Forth European Conference on Knowledge Management, pages 669–675, Reading, 2003. MCIL.
bibtex   
@inproceedings{minor_experience_2003,
	title        = {Experience {Management} with {Knowledge} {Sharing} {Agents}},
	author       = {Minor, Mirjam and Wernicke, Mike},
	year         = 2003,
	booktitle    = {Forth {European} {Conference} on {Knowledge} {Management}},
	publisher    = {MCIL},
	address      = {Reading},
	pages        = {669--675},
	editor       = {McGrath, Fergal and Remenyi, Dan}
}

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