Users, user studies and human information behaviour. Bawden, D Journal of Documentation, 62(6):671--679, 2006.
bibtex   
@article{Bawden2006,
author = {Bawden, D},
journal = {Journal of Documentation},
number = {6},
pages = {671--679},
title = {{Users, user studies and human information behaviour}},
volume = {62},
year = {2006}
}

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