Should a Robot Guide Like a Human? A Qualitative Four-Phase Study of a Shopping Mall Robot. Heikkilä, P., Lammi, H., Niemelä, M., Belhassein, K., Sarthou, G., Tammela, A., Clodic, A., & Alami, R. In Social Robotics, pages 548–557. Springer International Publishing, 2019.
doi  bibtex   
@InCollection{MuMMER:Heikkilae.etal:2019a,
  author    = {P{\"a}ivi Heikkil{\"a} and Hanna Lammi and Marketta Niemel{\"a} and Kathleen Belhassein and Guillaume Sarthou and Antti Tammela and Aur{\'{e}}lie Clodic and Rachid Alami},
  booktitle = {Social Robotics},
  publisher = {Springer International Publishing},
  title     = {Should a Robot Guide Like a Human? A Qualitative Four-Phase Study of a Shopping Mall Robot},
  year      = {2019},
  pages     = {548--557},
  doi       = {10.1007/978-3-030-35888-4_51},
}

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