A Social Robot in a Shopping Mall: Studies on Acceptance and Stakeholder Expectations. Niemelä, M., Heikkilä, P., Lammi, H., & Oksman, V. In Human-Computer Interaction Series, pages 119–144. Springer International Publishing, 2019.
doi  bibtex   
@InCollection{MuMMER:Niemelae.etal:2019a,
  author    = {Marketta Niemel{\"a} and P{\"a}ivi Heikkil{\"a} and Hanna Lammi and Virpi Oksman},
  booktitle = {Human-Computer Interaction Series},
  publisher = {Springer International Publishing},
  title     = {A Social Robot in a Shopping Mall: Studies on Acceptance and Stakeholder Expectations},
  year      = {2019},
  pages     = {119--144},
  doi       = {10.1007/978-3-030-17107-0_7},
}

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