The e-Government Imperative. Organisation for Economic Cooperation and Development Technical Report OECD, Paris, France, 2003.
bibtex   
@techreport{ OECD2003,
  address = {Paris, France},
  author = {{Organisation for Economic Cooperation and Development}},
  institution = {OECD},
  title = {The e-Government Imperative},
  year = {2003}
}

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