Workflow exception patterns. Russell, N.; van der Aalst, W.; and ter Hofstede, A. In pages 288--302, 2006. Springer.
bibtex   
@inproceedings{ russell_workflow_2006-1,
  title = {Workflow exception patterns},
  publisher = {Springer},
  author = {Russell, N. and van der Aalst, W. and ter Hofstede, A.},
  year = {2006},
  pages = {288--302}
}
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