Heterogeneity in the usability evaluation process. Schmettow, M. People and Computers XXII Culture, Creativity, Interaction 22, 2008.
bibtex   
@book{schmettow2008heterogeneity,
	Author = {Schmettow, M.},
	Pages = {89--98},
	Publisher = {People and Computers {XXII} Culture, Creativity, Interaction 22},
	Title = {Heterogeneity in the usability evaluation process},
	Year = 2008}

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