Measuring the User's Experience with Digital Libraries. JCLD2004: Global Reach and Diverse Impact. Tucson (Arizona), 7-11 juin 2004. Toms, E. G., Dufour, C., & Hesemeier, S. 2004.
bibtex   
@misc{toms_measuring_2004,
	title = {Measuring the {User}'s {Experience} with {Digital} {Libraries}. {JCLD2004}: {Global} {Reach} and {Diverse} {Impact}. {Tucson} ({Arizona}), 7-11 juin 2004},
	shorttitle = {Communications},
	author = {Toms, Elaine G. and Dufour, Christine and Hesemeier, Susan},
	year = {2004},
}

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