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\n\n \n \n \n \n \n \n \"Nip it in the Bud\": Moderation Strategies in Open Source Software Projects and the Role of Bots.\n \n \n \n \n\n\n \n Hsieh, J.; Kim, J.; Dabbish, L.; and Zhu, H.\n\n\n \n\n\n\n
Proceedings of the ACM on Human-Computer Interaction, 7(CSCW2): 1–29. 2023.\n
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@article{oss_moderation,\n title={"Nip it in the Bud": Moderation Strategies in Open Source Software Projects and the Role of Bots},\n author={Hsieh, Jane and Kim, Joselyn and Dabbish, Laura and Zhu, Haiyi},\n journal={Proceedings of the ACM on Human-Computer Interaction},\n volume={7},\n number={CSCW2},\n pages={1--29},\n year={2023},\n publisher={ACM New York, NY, USA},\n url = {https://dl.acm.org/doi/10.1145/3610092},\n doi = {10.1145/3610092},\n abstract = {Much of our modern digital infrastructure relies critically upon open sourced software. The communities responsible for building this cyberinfrastructure require maintenance and moderation, which is often supported by volunteer efforts. Moderation, as a non-technical form of labor, is a necessary but often overlooked task that maintainers undertake to sustain the community around an OSS project. This study examines the various structures and norms that support community moderation, describes the strategies moderators use to mitigate conflicts, and assesses how bots can play a role in assisting these processes. We interviewed 14 practitioners to uncover existing moderation practices and ways that automation can provide assistance. Our main contributions include a characterization of moderated content in OSS projects, moderation techniques, as well as perceptions of and recommendations for improving the automation of moderation tasks. We hope that these findings will inform the implementation of more effective moderation practices in open source communities.},\n keywords = {moderation, automation, coordination, open source}\n}\n\n\n
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\n Much of our modern digital infrastructure relies critically upon open sourced software. The communities responsible for building this cyberinfrastructure require maintenance and moderation, which is often supported by volunteer efforts. Moderation, as a non-technical form of labor, is a necessary but often overlooked task that maintainers undertake to sustain the community around an OSS project. This study examines the various structures and norms that support community moderation, describes the strategies moderators use to mitigate conflicts, and assesses how bots can play a role in assisting these processes. We interviewed 14 practitioners to uncover existing moderation practices and ways that automation can provide assistance. Our main contributions include a characterization of moderated content in OSS projects, moderation techniques, as well as perceptions of and recommendations for improving the automation of moderation tasks. We hope that these findings will inform the implementation of more effective moderation practices in open source communities.\n
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\n\n \n \n \n \n \n \n Designing Individualized Policy and Technology Interventions to Improve Gig Work Conditions.\n \n \n \n \n\n\n \n Hsieh, J.; Adisa, O.; Bafna, S.; and Zhu, H.\n\n\n \n\n\n\n In
Proceedings of the 2nd Annual Meeting of the Symposium on Human-Computer Interaction for Work, of
CHIWORK '23, New York, NY, USA, 2023. Association for Computing Machinery\n
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@inproceedings{individualized_policy,\nauthor = {Hsieh, Jane and Adisa, Oluwatobi and Bafna, Sachi and Zhu, Haiyi},\ntitle = {Designing Individualized Policy and Technology Interventions to Improve Gig Work Conditions},\nyear = {2023},\nisbn = {9798400708077},\npublisher = {Association for Computing Machinery},\naddress = {New York, NY, USA},\nurl = {https://doi.org/10.1145/3596671.3598576},\ndoi = {10.1145/3596671.3598576},\nabstract = {The gig economy is characterized by short-term contract work completed by independent workers who are paid to perform “gigs”, and who have control over when, whether and how they conduct work. Gig economy platforms (e.g., Uber, Lyft, Instacart) offer workers increased job opportunities, lower barriers to entry, and improved flexibility. However, growing evidence suggests that worker well-being and gig work conditions have become significant societal issues. In designing public-facing policies and technologies for improving gig work conditions, inherent tradeoffs exist between offering individual flexibility and when attempting to meet all community needs. In platform-based gig work, contractors pursue the flexibility of short-term tasks, but policymakers resist segmenting the population when designing policies to support their work. As platforms offer an ever-increasing variety of services, we argue that policymakers and platform designers must provide more targeted and personalized policies, benefits, and protections for platform-based workers, so that they can lead more successful and sustainable gig work careers. We present in this paper relevant legal and scholarly evidence from the United States to support this position, and make recommendations for future innovations in policy and technology.},\nbooktitle = {Proceedings of the 2nd Annual Meeting of the Symposium on Human-Computer Interaction for Work},\narticleno = {12},\nnumpages = {9},\nlocation = {Oldenburg, Germany},\nseries = {CHIWORK '23}\n}\n\n
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\n The gig economy is characterized by short-term contract work completed by independent workers who are paid to perform “gigs”, and who have control over when, whether and how they conduct work. Gig economy platforms (e.g., Uber, Lyft, Instacart) offer workers increased job opportunities, lower barriers to entry, and improved flexibility. However, growing evidence suggests that worker well-being and gig work conditions have become significant societal issues. In designing public-facing policies and technologies for improving gig work conditions, inherent tradeoffs exist between offering individual flexibility and when attempting to meet all community needs. In platform-based gig work, contractors pursue the flexibility of short-term tasks, but policymakers resist segmenting the population when designing policies to support their work. As platforms offer an ever-increasing variety of services, we argue that policymakers and platform designers must provide more targeted and personalized policies, benefits, and protections for platform-based workers, so that they can lead more successful and sustainable gig work careers. We present in this paper relevant legal and scholarly evidence from the United States to support this position, and make recommendations for future innovations in policy and technology.\n
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\n\n \n \n \n \n \n \n Co-Designing Alternatives for the Future of Gig Worker Well-Being: Navigating Multi-Stakeholder Incentives and Preferences.\n \n \n \n \n\n\n \n Hsieh, J.; Karger, M.; Zagal, L.; and Zhu, H.\n\n\n \n\n\n\n In
Proceedings of the 2023 ACM Designing Interactive Systems Conference, pages 664–687, 2023. \n
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@inproceedings{multistakeholder_codesign,\n title={Co-Designing Alternatives for the Future of Gig Worker Well-Being: Navigating Multi-Stakeholder Incentives and Preferences},\n author={Hsieh, Jane and Karger, Miranda and Zagal, Lucas and Zhu, Haiyi},\n booktitle={Proceedings of the 2023 ACM Designing Interactive Systems Conference},\n pages={664--687},\n year={2023},\n url = {https://dl.acm.org/doi/abs/10.1145/3563657.3595982},\n doi = {10.1145/3563657.3595982},\n abstract = {Gig workers, and the products and services they provide, play an increasingly ubiquitous role in our daily lives. But despite growing evidence suggesting that worker well-being in gig economy platforms have become significant societal problems, few studies have investigated possible solutions. We take a stride in this direction by engaging workers, platform employees, and local regulators in a series of speed dating workshops using storyboards based on real-life situations to rapidly elicit stakeholder preferences for addressing financial, physical, and social issues related to worker well-being. Our results reveal that existing public and platformic infrastructures fall short in providing workers with resources needed to perform gigs, surfacing a need for multi-platform collaborations, technological innovations, as well as changes in regulations, labor laws, and the public’s perception of gig workers, among others. Drawing from multi-stakeholder findings, we discuss these implications for technology, policy, and service as well as avenues for collaboration.},\n keywords = {Design Methods, Workplaces}\n}\n\n
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\n Gig workers, and the products and services they provide, play an increasingly ubiquitous role in our daily lives. But despite growing evidence suggesting that worker well-being in gig economy platforms have become significant societal problems, few studies have investigated possible solutions. We take a stride in this direction by engaging workers, platform employees, and local regulators in a series of speed dating workshops using storyboards based on real-life situations to rapidly elicit stakeholder preferences for addressing financial, physical, and social issues related to worker well-being. Our results reveal that existing public and platformic infrastructures fall short in providing workers with resources needed to perform gigs, surfacing a need for multi-platform collaborations, technological innovations, as well as changes in regulations, labor laws, and the public’s perception of gig workers, among others. Drawing from multi-stakeholder findings, we discuss these implications for technology, policy, and service as well as avenues for collaboration.\n
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