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\n  \n 2023\n \n \n (3)\n \n \n
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\n \n\n \n \n \n \n \n \n \"Nip it in the Bud\": Moderation Strategies in Open Source Software Projects and the Role of Bots.\n \n \n \n \n\n\n \n Hsieh, J.; Kim, J.; Dabbish, L.; and Zhu, H.\n\n\n \n\n\n\n Proceedings of the ACM on Human-Computer Interaction, 7(CSCW2): 1–29. 2023.\n \n\n\n\n
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@article{oss_moderation,\n  title={"Nip it in the Bud": Moderation Strategies in Open Source Software Projects and the Role of Bots},\n  author={Hsieh, Jane and Kim, Joselyn and Dabbish, Laura and Zhu, Haiyi},\n  journal={Proceedings of the ACM on Human-Computer Interaction},\n  volume={7},\n  number={CSCW2},\n  pages={1--29},\n  year={2023},\n  publisher={ACM New York, NY, USA},\n  url = {https://dl.acm.org/doi/10.1145/3610092},\n  doi = {10.1145/3610092},\n  abstract = {Much of our modern digital infrastructure relies critically upon open sourced software. The communities responsible for building this cyberinfrastructure require maintenance and moderation, which is often supported by volunteer efforts. Moderation, as a non-technical form of labor, is a necessary but often overlooked task that maintainers undertake to sustain the community around an OSS project. This study examines the various structures and norms that support community moderation, describes the strategies moderators use to mitigate conflicts, and assesses how bots can play a role in assisting these processes. We interviewed 14 practitioners to uncover existing moderation practices and ways that automation can provide assistance. Our main contributions include a characterization of moderated content in OSS projects, moderation techniques, as well as perceptions of and recommendations for improving the automation of moderation tasks. We hope that these findings will inform the implementation of more effective moderation practices in open source communities.},\n  keywords = {moderation, automation, coordination, open source}\n}\n\n\n
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\n Much of our modern digital infrastructure relies critically upon open sourced software. The communities responsible for building this cyberinfrastructure require maintenance and moderation, which is often supported by volunteer efforts. Moderation, as a non-technical form of labor, is a necessary but often overlooked task that maintainers undertake to sustain the community around an OSS project. This study examines the various structures and norms that support community moderation, describes the strategies moderators use to mitigate conflicts, and assesses how bots can play a role in assisting these processes. We interviewed 14 practitioners to uncover existing moderation practices and ways that automation can provide assistance. Our main contributions include a characterization of moderated content in OSS projects, moderation techniques, as well as perceptions of and recommendations for improving the automation of moderation tasks. We hope that these findings will inform the implementation of more effective moderation practices in open source communities.\n
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\n \n\n \n \n \n \n \n \n Designing Individualized Policy and Technology Interventions to Improve Gig Work Conditions.\n \n \n \n \n\n\n \n Hsieh, J.; Adisa, O.; Bafna, S.; and Zhu, H.\n\n\n \n\n\n\n In Proceedings of the 2nd Annual Meeting of the Symposium on Human-Computer Interaction for Work, of CHIWORK '23, New York, NY, USA, 2023. Association for Computing Machinery\n \n\n\n\n
\n\n\n\n \n \n \"DesigningPaper\n  \n \n\n \n \n doi\n  \n \n\n \n link\n  \n \n\n bibtex\n \n\n \n  \n \n abstract \n \n\n \n  \n \n 4 downloads\n \n \n\n \n \n \n \n \n \n \n\n  \n \n \n\n\n\n
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@inproceedings{individualized_policy,\nauthor = {Hsieh, Jane and Adisa, Oluwatobi and Bafna, Sachi and Zhu, Haiyi},\ntitle = {Designing Individualized Policy and Technology Interventions to Improve Gig Work Conditions},\nyear = {2023},\nisbn = {9798400708077},\npublisher = {Association for Computing Machinery},\naddress = {New York, NY, USA},\nurl = {https://doi.org/10.1145/3596671.3598576},\ndoi = {10.1145/3596671.3598576},\nabstract = {The gig economy is characterized by short-term contract work completed by independent workers who are paid to perform “gigs”, and who have control over when, whether and how they conduct work. Gig economy platforms (e.g., Uber, Lyft, Instacart) offer workers increased job opportunities, lower barriers to entry, and improved flexibility. However, growing evidence suggests that worker well-being and gig work conditions have become significant societal issues. In designing public-facing policies and technologies for improving gig work conditions, inherent tradeoffs exist between offering individual flexibility and when attempting to meet all community needs. In platform-based gig work, contractors pursue the flexibility of short-term tasks, but policymakers resist segmenting the population when designing policies to support their work. As platforms offer an ever-increasing variety of services, we argue that policymakers and platform designers must provide more targeted and personalized policies, benefits, and protections for platform-based workers, so that they can lead more successful and sustainable gig work careers. We present in this paper relevant legal and scholarly evidence from the United States to support this position, and make recommendations for future innovations in policy and technology.},\nbooktitle = {Proceedings of the 2nd Annual Meeting of the Symposium on Human-Computer Interaction for Work},\narticleno = {12},\nnumpages = {9},\nlocation = {Oldenburg, Germany},\nseries = {CHIWORK '23}\n}\n\n
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\n The gig economy is characterized by short-term contract work completed by independent workers who are paid to perform “gigs”, and who have control over when, whether and how they conduct work. Gig economy platforms (e.g., Uber, Lyft, Instacart) offer workers increased job opportunities, lower barriers to entry, and improved flexibility. However, growing evidence suggests that worker well-being and gig work conditions have become significant societal issues. In designing public-facing policies and technologies for improving gig work conditions, inherent tradeoffs exist between offering individual flexibility and when attempting to meet all community needs. In platform-based gig work, contractors pursue the flexibility of short-term tasks, but policymakers resist segmenting the population when designing policies to support their work. As platforms offer an ever-increasing variety of services, we argue that policymakers and platform designers must provide more targeted and personalized policies, benefits, and protections for platform-based workers, so that they can lead more successful and sustainable gig work careers. We present in this paper relevant legal and scholarly evidence from the United States to support this position, and make recommendations for future innovations in policy and technology.\n
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\n \n\n \n \n \n \n \n \n Co-Designing Alternatives for the Future of Gig Worker Well-Being: Navigating Multi-Stakeholder Incentives and Preferences.\n \n \n \n \n\n\n \n Hsieh, J.; Karger, M.; Zagal, L.; and Zhu, H.\n\n\n \n\n\n\n In Proceedings of the 2023 ACM Designing Interactive Systems Conference, pages 664–687, 2023. \n \n\n\n\n
\n\n\n\n \n \n \"Co-DesigningPaper\n  \n \n\n \n \n doi\n  \n \n\n \n link\n  \n \n\n bibtex\n \n\n \n  \n \n abstract \n \n\n \n  \n \n 1 download\n \n \n\n \n \n \n \n \n \n \n\n  \n \n \n \n \n \n \n\n\n\n
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@inproceedings{multistakeholder_codesign,\n  title={Co-Designing Alternatives for the Future of Gig Worker Well-Being: Navigating Multi-Stakeholder Incentives and Preferences},\n  author={Hsieh, Jane and Karger, Miranda and Zagal, Lucas and Zhu, Haiyi},\n  booktitle={Proceedings of the 2023 ACM Designing Interactive Systems Conference},\n  pages={664--687},\n  year={2023},\n  url = {https://dl.acm.org/doi/abs/10.1145/3563657.3595982},\n  doi = {10.1145/3563657.3595982},\n  abstract = {Gig workers, and the products and services they provide, play an increasingly ubiquitous role in our daily lives. But despite growing evidence suggesting that worker well-being in gig economy platforms have become significant societal problems, few studies have investigated possible solutions. We take a stride in this direction by engaging workers, platform employees, and local regulators in a series of speed dating workshops using storyboards based on real-life situations to rapidly elicit stakeholder preferences for addressing financial, physical, and social issues related to worker well-being. Our results reveal that existing public and platformic infrastructures fall short in providing workers with resources needed to perform gigs, surfacing a need for multi-platform collaborations, technological innovations, as well as changes in regulations, labor laws, and the public’s perception of gig workers, among others. Drawing from multi-stakeholder findings, we discuss these implications for technology, policy, and service as well as avenues for collaboration.},\n  keywords = {Design Methods, Workplaces}\n}\n\n
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\n Gig workers, and the products and services they provide, play an increasingly ubiquitous role in our daily lives. But despite growing evidence suggesting that worker well-being in gig economy platforms have become significant societal problems, few studies have investigated possible solutions. We take a stride in this direction by engaging workers, platform employees, and local regulators in a series of speed dating workshops using storyboards based on real-life situations to rapidly elicit stakeholder preferences for addressing financial, physical, and social issues related to worker well-being. Our results reveal that existing public and platformic infrastructures fall short in providing workers with resources needed to perform gigs, surfacing a need for multi-platform collaborations, technological innovations, as well as changes in regulations, labor laws, and the public’s perception of gig workers, among others. Drawing from multi-stakeholder findings, we discuss these implications for technology, policy, and service as well as avenues for collaboration.\n
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\n  \n 2022\n \n \n (1)\n \n \n
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\n \n\n \n \n \n \n \n \n A Little Too Personal: Effects of Standardization versus Personalization on Job Acquisition, Work Completion, and Revenue for Online Freelancers.\n \n \n \n \n\n\n \n Hsieh, J.; Hong, Y.; Burtch, G.; and Zhu, H.\n\n\n \n\n\n\n In CHI Conference on Human Factors in Computing Systems, pages 1–11, 2022. \n \n\n\n\n
\n\n\n\n \n \n \"APaper\n  \n \n\n \n \n doi\n  \n \n\n \n link\n  \n \n\n bibtex\n \n\n \n  \n \n abstract \n \n\n \n  \n \n 10 downloads\n \n \n\n \n \n \n \n \n \n \n\n  \n \n \n \n \n \n \n \n \n \n \n \n \n\n\n\n
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@inproceedings{personalization,\n  title={A Little Too Personal: Effects of Standardization versus Personalization on Job Acquisition, Work Completion, and Revenue for Online Freelancers},\n  author={Hsieh, Jane and Hong, Yili and Burtch, Gordon and Zhu, Haiyi},\n  booktitle={CHI Conference on Human Factors in Computing Systems},\n  pages={1--11},\n  year={2022},\n  doi = {10.1145/3491102.3517546}, \n  url = {https://doi.org/10.1145/3491102.3517546},\n  abstract = {As more individuals consider permanently working from home, the online labor market continues to grow as an alternative working environment. While the flexibility and autonomy of these online gigs attracts many workers, success depends critically upon self-management and workers’ efficient allocation of scarce resources. To achieve this, freelancers may develop alternative work strategies, employing highly standardized schedules and communication patterns while taking on large work volumes, or engaging in smaller numbers of jobs whilst tailoring their activities to build relationships with individual employers. In this study, we consider this contrast in relation to worker communication patterns. We demonstrate the heterogeneous effects of standardization versus personalization across different stages of a project and examine the relative impact on job acquisition, project completion, and earnings. Our findings can inform the design of platforms and various worker support tools for the gig economy.},\n  keywords = {Online freelancing, digitally-mediated communication, online labor markets, standardization, personalization}\n}
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\n As more individuals consider permanently working from home, the online labor market continues to grow as an alternative working environment. While the flexibility and autonomy of these online gigs attracts many workers, success depends critically upon self-management and workers’ efficient allocation of scarce resources. To achieve this, freelancers may develop alternative work strategies, employing highly standardized schedules and communication patterns while taking on large work volumes, or engaging in smaller numbers of jobs whilst tailoring their activities to build relationships with individual employers. In this study, we consider this contrast in relation to worker communication patterns. We demonstrate the heterogeneous effects of standardization versus personalization across different stages of a project and examine the relative impact on job acquisition, project completion, and earnings. Our findings can inform the design of platforms and various worker support tools for the gig economy.\n
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\n  \n 2019\n \n \n (2)\n \n \n
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\n \n\n \n \n \n \n \n \n Correlated spin canting in ordered core-shell Fe3O4/MnxFe3−xO4 nanoparticle assemblies.\n \n \n \n \n\n\n \n Ijiri, Y.; Krycka, K. L.; Hunt-Isaak, I.; Pan, H.; Hsieh, J.; Borchers, J. A.; Rhyne, J. J.; Oberdick, S. D.; Abdelgawad, A.; and Majetich, S. A.\n\n\n \n\n\n\n Physical Review B, 99(9): 094421. 2019.\n \n\n\n\n
\n\n\n\n \n \n \"CorrelatedPaper\n  \n \n\n \n \n doi\n  \n \n\n \n link\n  \n \n\n bibtex\n \n\n \n  \n \n abstract \n \n\n \n\n \n \n \n \n \n \n \n\n  \n \n \n\n\n\n
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@article{manganese_ferrite, \nyear = {2019}, \ntitle = {{Correlated spin canting in ordered core-shell Fe3O4/MnxFe3−xO4 nanoparticle assemblies}}, \nauthor = {Ijiri, Y. and Krycka, K. L. and Hunt-Isaak, I. and Pan, H. and Hsieh, J. and Borchers, J. A. and Rhyne, J. J. and Oberdick, S. D. and Abdelgawad, A. and Majetich, S. A.}, \njournal = {Physical Review B}, \nissn = {2469-9950}, \ndoi = {10.1103/physrevb.99.094421}, \nabstract = {{Polarization-analyzed small-angle neutron-scattering methods are used to determine the spin arrangements and experimental length scales of magnetic correlations in ordered three-dimensional assemblies of ∼7.4-nm-diam core-shell Fe3O4/MnxFe3−xO4 nanoparticles. In moderate to high magnetic fields, the assemblies display a canted magnetic structure where the canting direction is coherent from nanoparticle to nanoparticle, in contrast to the less extended, more single-particle-like behavior for similar ferrite assemblies. The observed magnetic scattering is modeled by assuming that the interparticle dipolar coupling combined with Zeeman effects in a field leads to nanoparticle domains with preferred net spin alignments relative to packing symmetry axes. Over a range of fields and temperatures, the model qualitatively explains the observed scattering anomalies in terms of clusters that vary in area and thickness, highlighting the complex structures adopted in real, dense nanoparticle systems. The clusters often have a strong two-dimensional magnetic character which is attributed to structural stacking faults and the resulting influence of interparticle dipolar interactions for these magnetically soft nanoparticles.}}, \npages = {094421}, \nnumber = {9}, \nvolume = {99}, \nurl = {https://journals.aps.org/prb/abstract/10.1103/PhysRevB.99.094421},\nkeywords = {}\n}\n
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\n Polarization-analyzed small-angle neutron-scattering methods are used to determine the spin arrangements and experimental length scales of magnetic correlations in ordered three-dimensional assemblies of ∼7.4-nm-diam core-shell Fe3O4/MnxFe3−xO4 nanoparticles. In moderate to high magnetic fields, the assemblies display a canted magnetic structure where the canting direction is coherent from nanoparticle to nanoparticle, in contrast to the less extended, more single-particle-like behavior for similar ferrite assemblies. The observed magnetic scattering is modeled by assuming that the interparticle dipolar coupling combined with Zeeman effects in a field leads to nanoparticle domains with preferred net spin alignments relative to packing symmetry axes. Over a range of fields and temperatures, the model qualitatively explains the observed scattering anomalies in terms of clusters that vary in area and thickness, highlighting the complex structures adopted in real, dense nanoparticle systems. The clusters often have a strong two-dimensional magnetic character which is attributed to structural stacking faults and the resulting influence of interparticle dipolar interactions for these magnetically soft nanoparticles.\n
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\n \n\n \n \n \n \n \n \n Unakite: Scaffolding developers' decision-making using the web.\n \n \n \n \n\n\n \n Liu, M. X.; Hsieh, J.; Hahn, N.; Zhou, A.; Deng, E.; Burley, S.; Taylor, C.; Kittur, A.; and Myers, B. A\n\n\n \n\n\n\n Proceedings of the 32nd Annual ACM Symposium on User Interface Software and Technology,67–80. 2019.\n \n\n\n\n
\n\n\n\n \n \n \"Unakite:Paper\n  \n \n\n \n \n doi\n  \n \n\n \n link\n  \n \n\n bibtex\n \n\n \n  \n \n abstract \n \n\n \n\n \n \n \n \n \n \n \n\n  \n \n \n \n \n\n\n\n
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@article{unakite, \nyear = {2019}, \ntitle={Unakite: Scaffolding developers' decision-making using the web},\nauthor={Liu, Michael Xieyang and Hsieh, Jane and Hahn, Nathan and Zhou, Angelina and Deng, Emily and Burley, Shaun and Taylor, Cynthia and Kittur, Aniket and Myers, Brad A},\njournal = {Proceedings of the 32nd Annual ACM Symposium on User Interface Software and Technology}, \ndoi = {10.1145/3332165.3347908}, \nabstract = {{Developers spend a significant portion of their time searching for solutions and methods online. While numerous tools have been developed to support this exploratory process, in many cases the answers to developers' questions involve trade-offs among multiple valid options and not just a single solution. Through interviews, we discovered that developers express a desire for help with decision-making and understanding trade-offs. Through an analysis of Stack Overflow posts, we observed that many answers describe such trade-offs. These findings suggest that tools designed to help a developer capture information and make decisions about trade-offs can provide crucial benefits for both the developers and others who want to understand their design rationale. In this work, we probe this hypothesis with a prototype system named Unakite that collects, organizes, and keeps track of information about trade-offs and builds a comparison table, which can be saved as a design rationale for later use. Our evaluation results show that Unakite reduces the cost of capturing tradeoff-related information by 45\\%, and that the resulting comparison table speeds up a subsequent developer's ability to understand the trade-offs by about a factor of three.}}, \npages = {67--80}, \nurl = {https://par.nsf.gov/servlets/purl/10152057},\nkeywords = {Programming Support Tools; Trade-offs; Decision making}\n}\n
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\n Developers spend a significant portion of their time searching for solutions and methods online. While numerous tools have been developed to support this exploratory process, in many cases the answers to developers' questions involve trade-offs among multiple valid options and not just a single solution. Through interviews, we discovered that developers express a desire for help with decision-making and understanding trade-offs. Through an analysis of Stack Overflow posts, we observed that many answers describe such trade-offs. These findings suggest that tools designed to help a developer capture information and make decisions about trade-offs can provide crucial benefits for both the developers and others who want to understand their design rationale. In this work, we probe this hypothesis with a prototype system named Unakite that collects, organizes, and keeps track of information about trade-offs and builds a comparison table, which can be saved as a design rationale for later use. Our evaluation results show that Unakite reduces the cost of capturing tradeoff-related information by 45%, and that the resulting comparison table speeds up a subsequent developer's ability to understand the trade-offs by about a factor of three.\n
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\n  \n 2018\n \n \n (1)\n \n \n
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\n \n\n \n \n \n \n \n \n An Exploratory Study of Web Foraging to Understand and Support Programming Decisions.\n \n \n \n \n\n\n \n Hsieh, J.; Liu, M. X.; Myers, B. A.; and Kittur, A.\n\n\n \n\n\n\n 2018 IEEE Symposium on Visual Languages and Human-Centric Computing (VL/HCC), 00: 305–306. 2018.\n \n\n\n\n
\n\n\n\n \n \n \"AnPaper\n  \n \n\n \n \n doi\n  \n \n\n \n link\n  \n \n\n bibtex\n \n\n \n  \n \n abstract \n \n\n \n  \n \n 1 download\n \n \n\n \n \n \n \n \n \n \n\n  \n \n \n \n \n \n \n \n \n\n\n\n
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@article{web_foraging, \nyear = {2018}, \ntitle = {{An Exploratory Study of Web Foraging to Understand and Support Programming Decisions}}, \nauthor = {Hsieh, Jane and Liu, Michael Xieyang and Myers, Brad A. and Kittur, Aniket}, \njournal = {2018 IEEE Symposium on Visual Languages and Human-Centric Computing (VL/HCC)}, \ndoi = {10.1109/vlhcc.2018.8506517}, \nurl = {https://ieeexplore.ieee.org/document/8506517},\nabstract = {{Programmers consistently engage in cognitively demanding tasks such as sense making and decision-making. During the information-foraging process, programmers are growing more reliant on resources available online since they contain masses of crowdsourced information and are easier to navigate. Content available in questions and answers on Stack Overflow presents a unique platform for studying the types of problems encountered in programming and possible solutions. In addition to classifying these questions, we introduce possible visual representations for organizing the gathered information and propose that such models may help reduce the cost of navigating, understanding and choosing solution alternatives.}}, \npages = {305--306}, \nvolume = {00}, \nkeywords = {information-foraging, exploratory programming, decision-making }\n}\n
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\n Programmers consistently engage in cognitively demanding tasks such as sense making and decision-making. During the information-foraging process, programmers are growing more reliant on resources available online since they contain masses of crowdsourced information and are easier to navigate. Content available in questions and answers on Stack Overflow presents a unique platform for studying the types of problems encountered in programming and possible solutions. In addition to classifying these questions, we introduce possible visual representations for organizing the gathered information and propose that such models may help reduce the cost of navigating, understanding and choosing solution alternatives.\n
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