Service Desk — цели, возможности, реализации. Алехин, З. А. Открытые системы, 2001.
Paper bibtex @Article{Zaurbek2001,
Title = {Service Desk — цели, возможности, реализации},
Author = {Заурбек Алексеевич Алехин},
Journal = {Открытые системы},
Language = {russian},
Number = {05-06},
Year = {2001},
Owner = {Владимир},
Timestamp = {2015.06.02},
URL = {http://www.osp.ru/os/2001/05-06/180183/},
Urldate = {20.12.2014}
}
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