@InBook{Konti2005,
  Title                    = {Качество в XXI веке: Роль качества в обеспечении конкурентоспособности и устойчивого развития},
  Author                   = {Конти, Тито},
  Chapter                  = {Система заинтересованных сторон: стратегическая ценость},
  Editor                   = {Конти, Т and Кондо, Ё and Ватсон, Г.},
  Pages                    = {13-33},
  Publisher                = {РИА},
  Year                     = {2005},
  Language                 = {russian},
  Owner                    = {Владимир},
  Timestamp                = {2015.05.01}
}

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