Deadline-based Escalation in Process-Aware Information Systems. Aalst, W., Rosemann, M., & Dumas, M. Decision Support Systems, 43(2):492–511, 2007.
bibtex   
@article{aal_DSS_escalation,
  added-at = {2012-11-22T19:17:38.000+0100},
  author = {Aalst, {W.M.P. van der} and Rosemann, M. and Dumas, M.},
  biburl = {https://www.bibsonomy.org/bibtex/2206ad19703c52a3473b2e98f1176dce5/wvdaalst},
  interhash = {7670e0d8058df1574dfabf35d5eeaa83},
  intrahash = {206ad19703c52a3473b2e98f1176dce5},
  journal = {Decision Support Systems},
  keywords = {imported collection BPM},
  number = 2,
  pages = {492--511},
  timestamp = {2012-11-22T19:18:19.000+0100},
  title = {{Deadline-based Escalation in Process-Aware Information Systems}},
  volume = 43,
  year = 2007
}

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