Online Dispute Resolution: Theory and Practice. A Treatise on Technology and Dispute Resolution. ABDELWAHAB, M. S., KATSH, E., & RAINEY, D. Eleven International publishing edition, 2013.
bibtex   
@book{abdelwahab_online_2013,
	edition = {Eleven International publishing},
	title = {Online {Dispute} {Resolution}: {Theory} and {Practice}. {A} {Treatise} on {Technology} and {Dispute} {Resolution}},
	author = {ABDELWAHAB, Mohamed S. and KATSH, Ethan and RAINEY, Daniel},
	year = {2013}
}

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