@article{ acharya2013maximum,
  title = {Maximum likelihood estimates in an M/M/c queue with heterogeneous servers},
  author = {Acharya, Sarat Kumar and Rodríguez-Sánchez, Sara Verónica and Villarreal-Rodríguez, César Emilio},
  journal = {International Journal of Mathematics in Operational Research},
  volume = {5},
  number = {4},
  pages = {537--549},
  year = {2013},
  publisher = {Inderscience},
  keywords = {pisis}
}

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