Change point estimation of service rate in an M/M/1/m queue. Acharya, Kumar, S., Villarreal-Rodríguez, & Emilio, C. International Journal of Mathematics in Operational Research, 5(1):110--120, Inderscience Publishers, 2013.
bibtex   
@article{ acharya2013change,
  title = {Change point estimation of service rate in an M/M/1/m queue},
  author = {Acharya, Sarat Kumar and Villarreal-Rodríguez, César Emilio},
  journal = {International Journal of Mathematics in Operational Research},
  volume = {5},
  number = {1},
  pages = {110--120},
  year = {2013},
  publisher = {Inderscience Publishers},
  keywords = {pisis}
}

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