@book{agudelo_tobon_gestion_2007,
	address = {Medellín},
	title = {Gestión por procesos: mejoramiento continuo},
	isbn = {978-958-9383-72-8},
	author = {Agudelo Tobón, Luis Fernando and Bolívar, Jorge Escobar},
	year = {2007},
}

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