Identifying the Relevance of Personal Values to e-Government Portals' Success: Insights from a Delphi Study. Almalki, O., Duan, Y., Frommholz, I., & Haag, M. In Proc. of the International Conference on Information and Social Science (ISS 2013), pages 97–112, 2013.
abstract   bibtex   
Most governments around the world have put considerable financial resources into the development of e-government systems. They have been making significant efforts to provide information and services online. However, previous research shows that the rate of adoption and success of e-government systems vary significantly across countries. It is argued here that culture can be an important factor affecting e- government success. This paper aims to explore the relevance of personal values to the e-government success from an individual user’s perspective. The ten basic values identified by Schwartz were used. A Delphi study was carried out with a group of experts to identify the most relevant personal values to the e-government success from an individual’s point of view. The findings suggest that four of the ten values, namely Self-direction, Security, Stimulation, and Tradition, most likely affect the success. The findings provide a basis for developing a comprehensive e-government evaluation framework to be validated using a large scale survey in Saudi Arabia.
@inproceedings{Almalki2013,
	title = {Identifying the {Relevance} of {Personal} {Values} to e-{Government} {Portals}' {Success}: {Insights} from a {Delphi} {Study}},
	copyright = {All rights reserved},
	abstract = {Most governments around the world have put considerable financial resources into the development of e-government systems. They have been making significant efforts to provide information and services online. However, previous research shows that the rate of adoption and success of e-government systems vary significantly across countries. It is argued here that culture can be an important factor affecting e- government success. This paper aims to explore the relevance of personal values to the e-government success from an individual user’s perspective. The ten basic values identified by Schwartz were used. A Delphi study was carried out with a group of experts to identify the most relevant personal values to the e-government success from an individual’s point of view. The findings suggest that four of the ten values, namely Self-direction, Security, Stimulation, and Tradition, most likely affect the success. The findings provide a basis for developing a comprehensive e-government evaluation framework to be validated using a large scale survey in Saudi Arabia.},
	booktitle = {Proc. of the {International} {Conference} on {Information} and {Social} {Science} ({ISS} 2013)},
	author = {Almalki, Obaid and Duan, Yanqing and Frommholz, Ingo and Haag, Markus},
	year = {2013},
	pages = {97--112},
}

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