@article{AndersonBankerRavindran2003,
  author    = {Mark C. Anderson and Rajiv D. Banker and Sury
              Ravindran},
  title     = {{The new productivity paradox}},
  journal   = {Comm. ACM},
  pages     = {91--94},
  year      = 2003,
  volume    = {46},
  number    = {3},
  doi       = {http://doi.acm.org/10.1145/636772.636776},
  issn      = {0001-0782},
  publisher = {ACM Press},
}

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