@book{anheier_when_1999, edition = {1}, title = {When {Things} {Go} {Wrong}: {Organizational} {Failures} and {Breakdowns}}, isbn = {0-7619-1048-4}, shorttitle = {When {Things} {Go} {Wrong}}, publisher = {Sage Publications, Inc}, author = {Anheier, Helmut K.}, month = jan, year = {1999} }