@misc{noauthor_civil_nodate,
	title = {Civil {Leadership}: {The} {Final} {Step} to {Achieving} {Safety}, {Quality}, {Innovation}, and {Profitability} in {Health} {Care}},
	shorttitle = {Civil {Leadership}},
	url = {http://www.barnesandnoble.com/w/civil-leadership-michael-s-woods/1019671195?ean=9781599404059},
	abstract = {Available in: Paperback. The simple act of being civil in every interaction-and modeling and promoting the same for others-leads to improvements at all},
	urldate = {2015-11-09TZ},
	journal = {Barnes \& Noble},
	note = {00001}
}

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