@book{Kruk1997mac,
  title = {Mediation and Conflict Resolution in Social Work and Human Services},
  xau = {Kruk, E},
  year = {1997},
  address = {USA},
  issn = {9780830414680},
  keywords = {conflict resolution and mediation and social work},
  xla = {English},
  xu2 = {Evaluation | Management | Qualitative Research},
  xcp = {Salt Lake City, UT},
  publisher = {Brooks Cole},
  abstract = {This timely collection written from a social work perspective includes original chapters by leading experts in specific fields of mediation and conflict resolution. Each chapter examines a field of practice, describes the actual mediation/conflict resolution process, considers current debates and research, and provides alternatives to mediation. Gender, race, class, and cultural diversity issues are integrated throughout the text, with a separate chapter addressing mediation and multicultural reality.}
}

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