@Electronic{APQC_Tel,
  Title                    = {Telecommunications Process Classification Framework. Version 5.0.2-En-Telecom},
  Address                  = {123 North Post Oak Lane, Third Floor Houston, Texas 77024-7797, USA},
  Language                 = {english},
  Month                    = {November},
  Organization             = {APQC},
  URL                      = {www.apqc.org},
  Year                     = {2008},
  __markedentry            = {[Владимир:6]},
  File                     = {:D\:\\etc\\Библиотека\\PCF_5x.pdf:PDF},
  Owner                    = {V.Tushavin},
  Timestamp                = {2009.10.24}
}

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