@misc{noauthor_user_2013,
	title = {User {Research} {Basics}},
	url = {/what-and-why/user-research.html},
	abstract = {User research focuses on understanding user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies.},
	language = {en-us},
	journal = {usability.gov},
	month = oct,
	year = {2013}
}

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