@inproceedings{DBLP:conf/eurospi/ArcillaMCGRG08,
  author    = {Magdalena Arcilla and
               Jos{\'{e}} Antonio Calvo{-}Manzano and
               Gonzalo Cuevas Agust{\'{\i}}n and
               Gerz{\'{o}}n G{\'{o}}mez and
               Elena Ruiz and
               Tom{\'{a}}s San Feliu Gilabert},
  editor    = {Rory O'Connor and
               Nathan Baddoo and
               Kari Smolander and
               Richard Messnarz},
  title     = {A Solution for Establishing the Information Technology Service Management
               Processes Implementation Sequence},
  booktitle = {Software Process Improvement, 15th European Conference, EuroSPI 2008,
               Dublin, Ireland, September 3-5, 2008. Proceedings},
  series    = {Communications in Computer and Information Science},
  volume    = {16},
  pages     = {106--116},
  publisher = {Springer},
  year      = {2008},
  url       = {https://doi.org/10.1007/978-3-540-85936-9\_10},
  doi       = {10.1007/978-3-540-85936-9\_10},
  timestamp = {Sun, 21 May 2017 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/conf/eurospi/ArcillaMCGRG08.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}

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