@inproceedings{ dblp2049209,
  title = {Volvo Incident and Problem Management Behavior Analysis},
  author = {Michael Arias and Eric Rojas},
  author_short = {Arias, M. and Rojas, E.},
  bibtype = {inproceedings},
  type = {inproceedings},
  year = {2013},
  key = {dblp2049209},
  id = {dblp2049209},
  biburl = {http://www.dblp.org/rec/bibtex/conf/bpm/AriasR13},
  url = {http://ceur-ws.org/Vol-1052/paper1.pdf},
  conference = {BPIC@BPM},
  text = {BPIC@BPM 2013},
  booktitle = {Proceedings of BPIC@BPM}
}

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