Development, analysis and applications of a quantitative methodology for assessing customer satisfaction using evolutionary optimization. Bandaru, S., Gaur, A., Deb, K., Khare, V. R., Chougule, R., & Bandyopadhyay, P. Appl. Soft Comput., 30:265–278, 2015.
Development, analysis and applications of a quantitative methodology for assessing customer satisfaction using evolutionary optimization [link]Paper  doi  bibtex   
@article{DBLP:journals/asc/BandaruGDKCB15,
  author    = {Sunith Bandaru and
               Abhinav Gaur and
               Kalyanmoy Deb and
               Vineet R. Khare and
               Rahul Chougule and
               Pulak Bandyopadhyay},
  title     = {Development, analysis and applications of a quantitative methodology
               for assessing customer satisfaction using evolutionary optimization},
  journal   = {Appl. Soft Comput.},
  volume    = {30},
  pages     = {265--278},
  year      = {2015},
  url       = {https://doi.org/10.1016/j.asoc.2015.01.014},
  doi       = {10.1016/j.asoc.2015.01.014},
  timestamp = {Mon, 05 Jun 2017 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/bib/journals/asc/BandaruGDKCB15},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}

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