Field studies of computer system administrators: Analysis of system management tools and practices. Barreett, R., Kandogan, E., Maglio, P. P., Haber, E., Takayama, L., & Prabaker, M. 2004.
bibtex   
@conference{Barrett2004_CSCW,
	Author = {Rob Barreett and Eser Kandogan and Paul P. Maglio and Eben Haber and Leila Takayama and Madhu Prabaker},
	Booktitle = {Proceedings of Computer Supported Collaborative Work: CSCW},
	Date-Added = {2010-09-04 23:02:36 -0700},
	Date-Modified = {2010-09-04 23:03:21 -0700},
	Pages = {388-395},
	Title = {Field studies of computer system administrators: Analysis of system management tools and practices},
	Year = {2004}}

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