Field studies of computer system administrators: analysis of system management tools and practices. Barrett, R., Kandogan, E., Maglio, P. P, Haber, E. M, Takayama, L. A, & Prabaker, M. In Proceedings of the 2004 ACM conference on Computer supported cooperative work, pages 388–395, 2004.
bibtex   
@inproceedings{barrett2004field,
  title={Field studies of computer system administrators: analysis of system management tools and practices},
  author={Barrett, Rob and Kandogan, Eser and Maglio, Paul P and Haber, Eben M and Takayama, Leila A and Prabaker, Madhu},
  booktitle={Proceedings of the 2004 ACM conference on Computer supported cooperative work},
  pages={388--395},
  year={2004}
}

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