Process Mining-Driven Optimization of a Consumer Loan Approvals Process - The BPIC 2012 Challenge Case Study. Bautista, A. D., Wangikar, L., & Akbar, S. M. K. In Business Process Management Workshops - BPM 2012 International Workshops, Tallinn, Estonia, September 3, 2012. Revised Papers, pages 219–220, 2012.
Process Mining-Driven Optimization of a Consumer Loan Approvals Process - The BPIC 2012 Challenge Case Study [link]Paper  doi  bibtex   
@inproceedings{DBLP:conf/bpm/BautistaWA12,
  author    = {Arjel D. Bautista and
               Lalit Wangikar and
               Syed M. Kumail Akbar},
  title     = {Process Mining-Driven Optimization of a Consumer Loan Approvals Process
               - The {BPIC} 2012 Challenge Case Study},
  booktitle = {Business Process Management Workshops - {BPM} 2012 International Workshops,
               Tallinn, Estonia, September 3, 2012. Revised Papers},
  pages     = {219--220},
  year      = {2012},
  crossref  = {DBLP:conf/bpm/2012w},
  url       = {https://doi.org/10.1007/978-3-642-36285-9_24},
  doi       = {10.1007/978-3-642-36285-9_24},
  timestamp = {Sun, 21 May 2017 00:21:34 +0200},
  biburl    = {https://dblp.org/rec/bib/conf/bpm/BautistaWA12},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}

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