Understanding Your Users: A Practical Guide to User Research Methods. Baxter, K., Courage, C., & Caine, K. Morgan Kaufmann, Second edition, 2015.
bibtex   
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 title = {Understanding Your Users: A Practical Guide to User Research Methods},
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 year = {2015},
 publisher = {Morgan Kaufmann},
 edition = {Second},
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 author = {Baxter, Kathy and Courage, Catherine and Caine, Kelly}
}

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