@book{Becker2003,
	title        = {{Process management: a guide for the design of bps}},
	author       = {Becker, J{ö}rg and Kugeler, Martin and Rosemann, Michael},
	publisher    = {Springer},
	doi          = {10.1007/978-3-540-24798-2},
	isbn         = 3540434992,
	date         = 2003
}

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