Expertise finding: Approaches to Foster Social Capital. Becks, A., Reichling, T., & Wulf, V. Social Captial and Information Technology, 2004.
Expertise finding: Approaches to Foster Social Capital [link]Paper  abstract   bibtex   
The application of information technology can have positive and negative impacts on social capital. In this paper we discuss technologies which have the potential to foster social capital by matching human actors. The matching algorithms are based on the personal data describing the actors' behavior, background, qualification, or interests. Consequently, actors who are little known or even unknown towards each other get aware of each other. We show how these concepts are applied to supplement a learning platform with an expertise matching functionality. Design principles for matching algorithms, a general architecture for an expertise matching algorithm, and an implementation of these functionalities are presented. Future challenges in the field of expertise matching are discussed.

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