Commercial applications of agents: Lessons, experiences and challenges. Belecheanu, A, R., Munroe, S., Luck, M., Payne, T., Miller, T., McBurney, P., & Pěchouček, M. In Proceedings of the fifth international joint conference on Autonomous agents and multiagent systems, pages 1549--1555, 2006. ACM.
bibtex   
@inproceedings{ belecheanu2006commercial,
  title = {Commercial applications of agents: Lessons, experiences and challenges},
  author = {Belecheanu, Roxana A and Munroe, Steve and Luck, Michael and Payne, Terry and Miller, Tim and McBurney, Peter and P{ě}chou{č}ek, Michal},
  booktitle = {Proceedings of the fifth international joint conference on Autonomous agents and multiagent systems},
  pages = {1549--1555},
  year = {2006},
  organization = {ACM}
}

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