Acquiring Customers' Requirements in Electronic Commerce. Bergmann, R. & Cunningham, P. Artif. Intell. Rev., 18(3-4):163–193, 2002.
Acquiring Customers' Requirements in Electronic Commerce [link]Paper  doi  bibtex   
@article{DBLP:journals/air/BergmannC02,
  author       = {Ralph Bergmann and
                  Padraig Cunningham},
  title        = {Acquiring Customers' Requirements in Electronic Commerce},
  journal      = {Artif. Intell. Rev.},
  volume       = {18},
  number       = {3-4},
  pages        = {163--193},
  year         = {2002},
  url          = {https://doi.org/10.1023/A:1020757322687},
  doi          = {10.1023/A:1020757322687},
  timestamp    = {Wed, 14 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/air/BergmannC02.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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