@book{DBLP:books/sp/Bergmann02,
  author       = {Ralph Bergmann},
  title        = {Experience Management: Foundations, Development Methodology, and Internet-Based
                  Applications},
  series       = {Lecture Notes in Computer Science},
  volume       = {2432},
  publisher    = {Springer},
  year         = {2002},
  url          = {https://doi.org/10.1007/3-540-45759-3},
  doi          = {10.1007/3-540-45759-3},
  isbn         = {3-540-44191-3},
  timestamp    = {Tue, 14 May 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/books/sp/Bergmann02.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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