Experience Management: Foundations, Development Methodology, and Internet-Based Applications. Bergmann, R. Volume 2432 of Lecture Notes in Artificial Intelligence, Springer, 2002. The original publication is available at www.springerlink.com
Experience Management: Foundations, Development Methodology, and Internet-Based Applications [link]Paper  bibtex   5 downloads  
@book{bergmann_experience_2002-1,
	title        = {Experience {Management}: {Foundations}, {Development} {Methodology}, and {Internet}-{Based} {Applications}},
	author       = {Bergmann, Ralph},
	year         = 2002,
	publisher    = {Springer},
	series       = {Lecture {Notes} in {Artificial} {Intelligence}},
	volume       = 2432,
	url          = {http://www.amazon.de/Experience-Management-Foundations-Internet-Based-Applications/dp/3540441913/ref=sr_1_1?ie=UTF8&qid=1309857671&sr=8-1},
	note         = {The original publication is available at www.springerlink.com}
}

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