@inproceedings{DBLP:conf/bled/BergmannS01,
  author       = {Ralph Bergmann and
                  Sascha Schmitt},
  title        = {A Formal Approach to Dialogs with Online Customers},
  booktitle    = {14th Bled eConference: e-Everything: e-Commerce, e-Government, e-Household,
                  e-Democracy, Bled, Slovenia, June 25-26, 2001},
  pages        = {2},
  year         = {2001},
  url          = {http://aisel.aisnet.org/bled2001/2},
  timestamp    = {Mon, 09 Jul 2018 07:55:15 +0200},
  biburl       = {https://dblp.org/rec/conf/bled/BergmannS01.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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