@incollection{bergmann_intelligent_2002,
	title        = {Intelligent customer support for product selection with case-based reasoning.},
	author       = {Bergmann, Ralph and Schmitt, Sascha and Stahl, Armin},
	year         = 2002,
	booktitle    = {E-{Commerce} and {Intelligent} {Methods}},
	publisher    = {Physica-Verlag},
	pages        = {322--341},
	url          = {http://www.wi2.uni-trier.de/publications/2002_bergmannschmittstahl.pdf},
	editor       = {Segovia, J. and Szezepaniak, P. and Niedzwiedzinski, M.}
}

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