The impact of polices on government social media usage: Issues, challenges, and recommendations. Bertot, J. C., Jaeger, P. T., & Hansen, D. Government information quarterly, 29(1):30--40, 2012.
bibtex   
@article{bertot_impact_2012,
	title = {The impact of polices on government social media usage: {Issues}, challenges, and recommendations},
	volume = {29},
	number = {1},
	journal = {Government information quarterly},
	author = {Bertot, John Carlo and Jaeger, Paul T. and Hansen, Derek},
	year = {2012},
	pages = {30--40}
}

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