Could a virtual agent be warm and competent? investigating user's impressions of agent's non-verbal behaviours. Biancardi, B., Cafaro, A., & Pelachaud, C. In Proceedings of the 1st acm sigchi international workshop on investigating social interactions with artificial agents, pages 22–24, 2017.
bibtex   
@inproceedings{biancardi2017could,
  title={Could a virtual agent be warm and competent? investigating user's impressions of agent's non-verbal behaviours},
  author={Biancardi, Beatrice and Cafaro, Angelo and Pelachaud, Catherine},
  booktitle={Proceedings of the 1st acm sigchi international workshop on investigating social interactions with artificial agents},
  pages={22--24},
  year={2017}
}

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