@article{bitgood_understanding_1986,
	title = {Understanding {Your} {Visitors}: {Ten} {Factors} that {Influence} {Their} {Behaviour}. {Jacksonville}, {Centre} for},
	volume = {17},
	language = {en},
	journal = {Social Design – Jacksonville State University},
	author = {Bitgood, S. and Benefield, A.},
	year = {1986},
}

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