MIS problems and failures: A socio-technical perspective. Part I: The causes. Bostrom, R. P & Heinen, J S.
doi  bibtex   
@article{bostrom1977mis,
	title        = {{MIS} problems and failures: A socio-technical perspective. Part I: The causes},
	author       = {Bostrom, Robert P and Heinen, J Stephen},
	pages        = {17--32},
	date         = 1977,
	journaltitle = {MIS Quarterly},
	doi          = {10.2307/248710}
}

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