@article{bozkus_william_nodate, title = {William {K}. {Balzer}: {Lean} higher education: increasing the value and performance of university processes}, volume = {62}, issn = {0018-1560}, shorttitle = {William {K}. {Balzer}}, url = {http://www.academia.edu/10368272/William_K._Balzer_Lean_higher_education_Increasing_the_value_and_performance_of_university_processes}, abstract = {William K. Balzer: Lean higher education: Increasing the value and performance of university processes}, language = {en}, urldate = {2018-04-23TZ}, journal = {Higher Education}, author = {Bozkus, Kivanc}, pages = {257--258} }