@incollection{braccini2009interactions,
  title={Interactions with Open Source Software: a pilot study on end users’ perception},
  author={Braccini, Alessio Maria and Silvestri, Cecilia and Za, Stefano},
  booktitle={Information Systems: People, Organizations, Institutions, and Technologies: ItAIS: The Italian Association for Information Systems},
  pages={549--556},
  year={2009},
  publisher={Physica-Verlag HD Heidelberg}
}

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