Software Agents. Bradshaw, J. M AAAI Press / The MIT Press, 1997.
bibtex   
@book{Bradshaw:97,
	title = {Software {Agents}},
	isbn = {0-262-52234-9},
	publisher = {AAAI Press / The MIT Press},
	author = {Bradshaw, Jeffrey M},
	year = {1997},
}

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