Refining Process Models through the Analysis of Informal Work Practice

Refining Process Models through the Analysis of Informal Work Practice. Brander, S., Hinkelmann, K., Hu, B., Martin, A., Riss, U., U., Thönssen, B., & Witschel, H., F. In Rinderle-Ma, S., Toumani, F., & Wolf, K., editors, Business Process Management, volume 6896, of Lecture Notes in Computer Science, pages 116-131, 2011. Springer Berlin / Heidelberg.

Website doi abstract bibtex

The work presented in this paper explores the potential of leveraging the traces of informal work and collaboration in order to improve business processes over time. As process executions often differ from the original design due to individual preferences, skills or competencies and exceptions, we propose methods to analyse personal preferences of work, such as email communication and personal task execution in a task management application. Outcome of these methods is the detection of internal substructures (subtasks or branches) of activities on the one hand and the recommendation of resources to be used in activities on the other hand, leading to the improvement of business process models. Our first results show that even though human intervention is still required to operationalise these insights it is indeed possible to derive interesting and new insights about business processes from traces of informal work and infer suggestions for process model changes.

@inproceedings{
 title = {Refining Process Models through the Analysis of Informal Work Practice},
 type = {inproceedings},
 year = {2011},
 pages = {116-131},
 volume = {6896},
 websites = {http://dx.doi.org/10.1007/978-3-642-23059-2_12},
 publisher = {Springer Berlin / Heidelberg},
 series = {Lecture Notes in Computer Science},
 id = {1dd8e950-4ea0-3de2-8fc9-c045199c1c43},
 created = {2022-08-22T10:15:20.799Z},
 file_attached = {false},
 profile_id = {e4ed3238-8302-3280-bd05-0b185874fb43},
 last_modified = {2022-08-22T12:28:06.241Z},
 read = {true},
 starred = {false},
 authored = {true},
 confirmed = {true},
 hidden = {false},
 citation_key = {springerlink:10.1007/978-3-642-23059-2_12},
 source_type = {incollection},
 notes = {<b>From Duplicate 1 (<i>Refining Process Models through the Analysis of Informal Work Practice</i> - Brander, Simon; Hinkelmann, Knut; Hu, Bo; Martin, Andreas; Riss, Uwe; Thönssen, Barbara; Witschel, Hans-Friedrich)<br/></b><br/>10.1007/978-3-642-23059-2_12},
 folder_uuids = {b35e5b0c-63da-4577-ad8a-01a619ce7c0b},
 private_publication = {false},
 abstract = {The work presented in this paper explores the potential of leveraging the traces of informal work and collaboration in order to improve business processes over time. As process executions often differ from the original design due to individual preferences, skills or competencies and exceptions, we propose methods to analyse personal preferences of work, such as email communication and personal task execution in a task management application. Outcome of these methods is the detection of internal substructures (subtasks or branches) of activities on the one hand and the recommendation of resources to be used in activities on the other hand, leading to the improvement of business process models. Our first results show that even though human intervention is still required to operationalise these insights it is indeed possible to derive interesting and new insights about business processes from traces of informal work and infer suggestions for process model changes.},
 bibtype = {inproceedings},
 author = {Brander, Simon and Hinkelmann, Knut and Hu, Bo and Martin, Andreas and Riss, Uwe U.V. and Thönssen, Barbara and Witschel, Hans Friedrich},
 editor = {Rinderle-Ma, Stefanie and Toumani, Farouk and Wolf, Karsten},
 doi = {10.1007/978-3-642-23059-2_12},
 booktitle = {Business Process Management}
}

Downloads: 0

{"_id":"7hTEgZFuCSFBjbGy6","bibbaseid":"brander-hinkelmann-hu-martin-riss-thnssen-witschel-refiningprocessmodelsthroughtheanalysisofinformalworkpractice-2011","author_short":["Brander, S.","Hinkelmann, K.","Hu, B.","Martin, A.","Riss, U., U.","Thönssen, B.","Witschel, H., F."],"bibdata":{"title":"Refining Process Models through the Analysis of Informal Work Practice","type":"inproceedings","year":"2011","pages":"116-131","volume":"6896","websites":"http://dx.doi.org/10.1007/978-3-642-23059-2_12","publisher":"Springer Berlin / Heidelberg","series":"Lecture Notes in Computer Science","id":"1dd8e950-4ea0-3de2-8fc9-c045199c1c43","created":"2022-08-22T10:15:20.799Z","file_attached":false,"profile_id":"e4ed3238-8302-3280-bd05-0b185874fb43","last_modified":"2022-08-22T12:28:06.241Z","read":"true","starred":false,"authored":"true","confirmed":"true","hidden":false,"citation_key":"springerlink:10.1007/978-3-642-23059-2_12","source_type":"incollection","notes":"From Duplicate 1 (Refining Process Models through the Analysis of Informal Work Practice - Brander, Simon; Hinkelmann, Knut; Hu, Bo; Martin, Andreas; Riss, Uwe; Thönssen, Barbara; Witschel, Hans-Friedrich) 10.1007/978-3-642-23059-2_12","folder_uuids":"b35e5b0c-63da-4577-ad8a-01a619ce7c0b","private_publication":false,"abstract":"The work presented in this paper explores the potential of leveraging the traces of informal work and collaboration in order to improve business processes over time. As process executions often differ from the original design due to individual preferences, skills or competencies and exceptions, we propose methods to analyse personal preferences of work, such as email communication and personal task execution in a task management application. Outcome of these methods is the detection of internal substructures (subtasks or branches) of activities on the one hand and the recommendation of resources to be used in activities on the other hand, leading to the improvement of business process models. Our first results show that even though human intervention is still required to operationalise these insights it is indeed possible to derive interesting and new insights about business processes from traces of informal work and infer suggestions for process model changes.","bibtype":"inproceedings","author":"Brander, Simon and Hinkelmann, Knut and Hu, Bo and Martin, Andreas and Riss, Uwe U.V. and Thönssen, Barbara and Witschel, Hans Friedrich","editor":"Rinderle-Ma, Stefanie and Toumani, Farouk and Wolf, Karsten","doi":"10.1007/978-3-642-23059-2_12","booktitle":"Business Process Management","bibtex":"@inproceedings{\n title = {Refining Process Models through the Analysis of Informal Work Practice},\n type = {inproceedings},\n year = {2011},\n pages = {116-131},\n volume = {6896},\n websites = {http://dx.doi.org/10.1007/978-3-642-23059-2_12},\n publisher = {Springer Berlin / Heidelberg},\n series = {Lecture Notes in Computer Science},\n id = {1dd8e950-4ea0-3de2-8fc9-c045199c1c43},\n created = {2022-08-22T10:15:20.799Z},\n file_attached = {false},\n profile_id = {e4ed3238-8302-3280-bd05-0b185874fb43},\n last_modified = {2022-08-22T12:28:06.241Z},\n read = {true},\n starred = {false},\n authored = {true},\n confirmed = {true},\n hidden = {false},\n citation_key = {springerlink:10.1007/978-3-642-23059-2_12},\n source_type = {incollection},\n notes = {From Duplicate 1 (Refining Process Models through the Analysis of Informal Work Practice - Brander, Simon; Hinkelmann, Knut; Hu, Bo; Martin, Andreas; Riss, Uwe; Thönssen, Barbara; Witschel, Hans-Friedrich) 10.1007/978-3-642-23059-2_12},\n folder_uuids = {b35e5b0c-63da-4577-ad8a-01a619ce7c0b},\n private_publication = {false},\n abstract = {The work presented in this paper explores the potential of leveraging the traces of informal work and collaboration in order to improve business processes over time. As process executions often differ from the original design due to individual preferences, skills or competencies and exceptions, we propose methods to analyse personal preferences of work, such as email communication and personal task execution in a task management application. Outcome of these methods is the detection of internal substructures (subtasks or branches) of activities on the one hand and the recommendation of resources to be used in activities on the other hand, leading to the improvement of business process models. Our first results show that even though human intervention is still required to operationalise these insights it is indeed possible to derive interesting and new insights about business processes from traces of informal work and infer suggestions for process model changes.},\n bibtype = {inproceedings},\n author = {Brander, Simon and Hinkelmann, Knut and Hu, Bo and Martin, Andreas and Riss, Uwe U.V. and Thönssen, Barbara and Witschel, Hans Friedrich},\n editor = {Rinderle-Ma, Stefanie and Toumani, Farouk and Wolf, Karsten},\n doi = {10.1007/978-3-642-23059-2_12},\n booktitle = {Business Process Management}\n}","author_short":["Brander, S.","Hinkelmann, K.","Hu, B.","Martin, A.","Riss, U., U.","Thönssen, B.","Witschel, H., F."],"editor_short":["Rinderle-Ma, S.","Toumani, F.","Wolf, K."],"urls":{"Website":"http://dx.doi.org/10.1007/978-3-642-23059-2_12"},"biburl":"https://bibbase.org/service/mendeley/e4ed3238-8302-3280-bd05-0b185874fb43","bibbaseid":"brander-hinkelmann-hu-martin-riss-thnssen-witschel-refiningprocessmodelsthroughtheanalysisofinformalworkpractice-2011","role":"author","metadata":{"authorlinks":{}}},"bibtype":"inproceedings","biburl":"https://bibbase.org/service/mendeley/e4ed3238-8302-3280-bd05-0b185874fb43","dataSources":["jurZeGzSpYdkQ8rm4","za7JCis3wBjciTGFW","cEgnxBqYRFNdjfnYF","ya2CyA73rpZseyrZ8","2252seNhipfTmjEBQ"],"keywords":[],"search_terms":["refining","process","models","through","analysis","informal","work","practice","brander","hinkelmann","hu","martin","riss","thönssen","witschel"],"title":"Refining Process Models through the Analysis of Informal Work Practice","year":2011}