@article{broom_testing_1979,
	title = {Testing the practitioner's impact on clients},
	volume = {5},
	issn = {0363-8111},
	url = {http://www.sciencedirect.com.proxy.lib.sfu.ca/science/article/B6W5W-4MVVV85-5/2/b424904275e0308d66a0aebfa163398e},
	doi = {10.1016/S0363-8111(79)80027-2},
	abstract = {How do public relations clients view their consultants? What type of performance will earn high ratings and what type will rate low? These questions were considered by researchers who constructed a typology of public relations roles which were scrutinized in a laboratory situation. Their conclusions will be enlightening to the public relations practitioner who is trying to decide what new clients expect of him or her.},
	number = {3},
	urldate = {2010-03-17},
	journal = {Public Relations Review},
	author = {Broom, Glen M. and Smith, George D.},
	year = {1979},
	pages = {47--59},
	file = {ScienceDirect Full Text PDF:files/21893/Broom and Smith - 1979 - Testing the practitioner's impact on clients.pdf:application/pdf;ScienceDirect Snapshot:files/21914/science.html:text/html}
}

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