Utility computing SLA management based upon business objectives. Buco, M. J., Chang, R. N., Luan, L. Z., Ward, C., Wolf, J. L., & Yu, P. S. IBM Systems Journal (IBMSJ), 43(1):159-178, 2004.
Utility computing SLA management based upon business objectives [link]Paper  bibtex   
@article{ dblp3871152,
  title = {Utility computing SLA management based upon business objectives},
  author = {Melissa J. Buco and Rong N. Chang and Laura Z. Luan and Christopher Ward and Joel L. Wolf and Philip S. Yu},
  author_short = {Buco, M. J. and Chang, R. N. and Luan, L. Z. and Ward, C. and Wolf, J. L. and Yu, P. S.},
  bibtype = {article},
  type = {article},
  year = {2004},
  key = {dblp3871152},
  id = {dblp3871152},
  biburl = {http://www.dblp.org/rec/bibtex/journals/ibmsj/BucoCLWWY04},
  url = {http://dx.doi.org/10.1147/sj.431.0159},
  journal = {IBM Systems Journal (IBMSJ)},
  pages = {159-178},
  number = {1},
  volume = {43},
  text = {IBM Systems Journal (IBMSJ) 43(1):159-178 (2004)}
}

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