@inproceedings{cappiello_qos_2004,
	title = {{QoS} in {Multichannel} {IS}: {The} {MAIS} {Approach}.},
	url = {http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.122.3805&rep=rep1&type=pdf},
	booktitle = {{ICWE} {Workshops}},
	author = {Cappiello, Cinzia and Missier, Paolo and Pernici, Barbara and Plebani, Pierluigi and Batini, Carlo},
	year = {2004},
	pages = {255--268},
}

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